Executive Summary

Experienced design leader specializing in UX and product design within healthcare and finance sectors. Proven track record of leading complex projects, driving AI-powered solutions, and building scalable design systems that improve efficiency and user experience. Passionate about mentoring teams and fostering a collaborative environment that aligns design strategies with business goals.

Core Competencies

UX & Product Design Leadership • Enterprise UX Strategy • Design Systems & Architecture • AI & Emerging Technologies • User Research & Usability Testing • Agile & Cross-Functional Collaboration • Stakeholder Communication • Healthcare & Financial Technology Expertise

Experience

Principal UX Designer | Qualifacts | Jul 2018 – Mar 2025

• Co-architected and led Qualifacts iQ, an AI-driven clinical documentation tool, reducing clinician documentation time by 20% and securing support for expanded AI functionalities.

• Directed UI redesign of three EHR platforms, resulting in a unified visual language and enhanced scalability.

• Developed and implemented an enterprise-wide design system, improving UI consistency and streamlining developer handoffs.

• Managed and mentored a cross-functional design team, introducing regular design reviews to enhance project alignment and quality.

• Conducted extensive user research (100+ interviews, surveys, usability tests) to inform product development and prioritization.
  

Creative Technologist | Envision Healthcare | Jan2018 - Jul 2018

• Designed and prototyped a new patient intake solution for ambulatory surgical centers, replacing outdated systems and ensuring seamless integration.

• Led UX strategy for EVPS corporate website redesign, significantly enhancing user experience and brand consistency.

UX Consultant & Strategist | 2016 – Dec 2017

• Delivered UX strategy, high-fidelity prototypes, and workflow solutions for diverse clients, enhancing usability and product effectiveness.

Senior User Experience Designer | UBS | Mar 2015 – Jul 2016

• Developed UX strategies for wealth management platforms, enhancing advisor efficiency and regulatory compliance.

• Led usability testing and iterative design improvements for UBS consumer mobile banking app.

Lead UI/UX Designer | Syncbak | 2011 – 2014

• Directed UX design for a multi-platform live TV streaming service, addressing challenges such as content rights management, geo-fencing, and adaptive user interfaces.

Core Expertise

• Product Strategy & Vision

• AI-Driven Experience Design (LLMs, NLP, Agentic UX)

• Human-Centered Design & Design Thinking

• Design Systems & Scalable UI Architecture

• User Research & Usability Testing

• Agile & Lean UX Processes

• Executive Stakeholder Alignment

• Cross-Functional Team Leadership

• Strategic Communication & Storytelling

• Mentorship & Talent Development

Tools & Tech

• Figma, Sketch, Axure, Adobe Creative Suite

• HTML5, CSS3, JavaScript

• Emerging Technologies: Agentic AI, Generative AI, NLP, VUI

Education

• Ball State University | Double Major: Psychology & Guitar Performance | Minor: Music Technology

• Vincennes University | Major: Pre-Law | Minor: Music

Advanced Training

• AI Prompt Engineering | Coursera

• Google Analytics Certification | Google

• Product Manager Certification | Pragmatic Institute