Profile

Accomplished design leader and strategist with two decades of experience driving user-centered innovation and pioneering solutions across web, mobile, and enterprise products. Adept at orchestrating end-to-end experiences that resonate deeply with users and drive measurable business results, with a track record of success in complex domains like finance and healthcare. Combines systems thinking with meticulous attention to detail, bridging design and technology to create scalable solutions that elevate customer outcomes. A collaborative communicator who partners with executives and cross-functional teams to align product vision with business strategy and inspire high-impact innovation.

Leadership Philosophy

Great design happens at the confluence of curiosity, collaboration, and critical thinking. I thrive on solving complex problems by bringing together technology, business, and human needs. My approach is rooted in strategic and creative thinking, teamwork, and a deep commitment to designing for people first—ensuring solutions that not only enhance experiences but also create meaningful impact for businesses and the communities they serve.

I believe in connecting the dots—between teams, ideas, and systems—to shape clear, scalable outcomes. I cultivate a culture of shared ownership, continuous learning, and thoughtful execution, enabling teams to deliver exceptional, enduring solutions.

Experience

Principal UX Designer | Qualifacts | 2018 – 2025

• Shaped the vision and strategy for Qualifacts iQ – an AI-first solution that streamlines clinical documentation, reduces administrative burdens, and empowers decision-making through predictive analytics, agentic automation, and a natural language support assistant.

• Led a comprehensive UI redesign initiative across three complex, legacy EHR platforms (CareLogic, Credible, and InSync), navigating significant technical and organizational challenges to unify brand identity, enhance usability, and lead organizational change.

• Managed and mentored a high-performing design team, fostering cross-disciplinary collaboration and streamlining processes to ensure cohesive teamwork and consistent delivery of high-quality, impactful solutions.

• Instituted and governed an enterprise-wide design system, ensuring cohesive visual language and operational efficiency across web and mobile channels.

• Executed in-depth user interviews, surveys, and usability studies to inform strategic product decisions, uncover opportunities to enhance patient care, and drive meaningful improvements in clinical workflows and patient outcomes.

Creative Technologist | Envision Healthcare | 2018

• Designed a streamlined patient intake solution for ambulatory surgical centers, replacing a complex third-party system. Validated through prototyping and cross-system testing to ensure seamless integration and reliability.

• Directed UX strategy and design for the EVPS corporate website overhaul, modernizing the digital experience and aligning the platform with refreshed brand and business objectives.

UX Consultant & Strategist | 2016 – 2018

• Performed comprehensive UX audits and research for clients in the healthcare and automotive sectors, identifying friction points and uncovering opportunities to optimize digital experiences.

Senior User Experience Designer | UBS Wealth Management Americas | 2015 – 2016

• Collaborated with product teams and engineers to design wealth management tools that streamlined complex financial workflows across integrated systems, ensuring regulatory compliance while enhancing advisor efficiency and usability.

• Led user validations using high-fidelity prototypes, leveraging iterative feedback to refine usability and drive product functionality improvements.

• Played an instrumental role in the UX and design of UBS’s consumer-facing mobile banking app, simplifying complex financial transactions and expanding client access to essential financial tools and resources.

Lead UI/UX Designer | Syncbak | 2011 – 2014

• Steered UX design for Syncbak’s cross-platform live TV streaming ecosystem—spanning web, iOS, and Android platforms—collaborating with product and engineering teams to address challenges in content rights, geo-fencing, and adaptive streaming. Delivered consistent, responsive interfaces optimized for diverse device contexts and network conditions.

Senior UX Designer | Stamats | 2005 – 2010

• Directed UX/UI design initiatives for higher education institutional websites, worked with esteemed institutions including Harvard, Texas A&M, and UNC-Chapel Hill.

Core Skills & Expertise

Product & Innovation Strategy

• Human-Centered Design (HCD) & Systems Thinking

• UX/UI Architecture & Design Systems

• User Research & Usability Testing

• Agile & Lean UX Methodologies

• Innovation Strategy & AI Integration

• Prototyping & Visual Design

Leadership & Stakeholder Engagement

• Executive Collaboration & Stakeholder Alignment

• Cross-Functional Team Building & Leadership

• Strategic Communication & Storytelling

• Mentoring & Talent Development

Technical Proficiencies

• Figma, Sketch, Axure, Adobe Creative Suite

• HTML5, CSS3, JavaScript

• Emerging Technologies: Agentic AI, Generative AI, NLP, VUI

Awards & Recognition

• Silver Telly Award (2010): Best Use of Music in Documentary Film

• ADDY Award – Best of Show (2008): Experience Whitman Admissions Microsite

Education

• Ball State University | Double Major: Psychology & Guitar Performance | Minor: Music Technology

• Vincennes University | Major: Pre-Law | Minor: Music

Advanced Training

• AI Prompt Engineering | Coursera

• Google Analytics Certification | Google

• Product Manager Certification | Pragmatic Institute